Some orders are taking longer than usual so please do let us know if you would like your piece by a certain date.
Our pieces are all handmade, mostly to order. We aim to have all orders made and dispatched within one to five weeks, however some pieces may take longer, up to ten weeks, timing will depend on whether or not the piece is in stock or needs to be made. If you would like something by a certain date please do let us know. We appreciate and thank you for your patience and understanding.
Please allow approximately four months for made to order diamond pieces.
We deliver orders via Australia Post (Registered Express Post) that incurs a fee of $15.00 per delivery. Overseas delivery incurs a fee of $50 and the purchaser will be responsible for any applicable taxes or duties. Please specify when a parcel is to be delivered by a specific date and we will endeavour to have it there at that time.
Returns to be sent via registered express post to:
LUONE, Shop 1, 8 Bank Street, Port Fairy, VIC, 3284, Australia.
Please note that it is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a credit note or provide an exchange unless the product/s are in original saleable condition upon return. We do not take responsibility for returned goods in transit. Naturally, your statutory rights are unaffected by our return policy.
For all queries or returns we are happy to accept these at our store. Please ensure proof of purchase is provided.