We aim to have all orders delivered domestically within 3-10 working days. For pieces not in stock that will need to be made this could take longer in which case we will notify you by email or phone.
We deliver orders via Australia Post (Registered Express Post) that incurs a fee of $15.00 per delivery. Overseas delivery incurs a fee of $50 and the purchaser will be responsible for any applicable taxes or duties. Please specify when a parcel is to be delivered by a specific date and we will endeavour to have it there at that time.
Returns to be sent via registered express post to:
LUONE, Shop 2, 10 Bank Street, Port Fairy, VIC, 3284, Australia.
Please note that it is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a credit note or provide an exchange unless the product/s are in original saleable condition upon return. We do not take responsibility for returned goods in transit. Naturally, your statutory rights are unaffected by our return policy.
For all queries or returns we are happy to accept these at our store. Please ensure proof of purchase is provided.